Exchange and return policy

The most important thing for us is that you feel comfortable buying the items you really want. If you want to cancel an order Kindly contact us 

Return period:

  • If you believe you have received an item with a manufacturing error please contact us by writing to us and we will assess the situation and verify the authenticity of all returned items before processing your refund. If we cannot find the stated reason for the return or if the item is not eligible to be returned for a refund as mentioned above, we will send the item back to you without granting a refund. 
  • In the event that the order is canceled or a specific product is returned in accordance with the terms and conditions mentioned above, we cannot return the amount except after receiving the returned products through the shipping company and within a maximum period of 10 working days.
  • If there is a problem with a product, such as a leak, for example, we replace the product with another product of the same type
  • You can return the goods received if they are damaged, damaged, unsuitable for use or do not match the description on the website to us within 7 days of delivery.

If you are not satisfied with the item or if you change your mind after delivering the item, you can return it to us and get your money back within 7 days of its delivery. The return fee, which is 35 riyals, will be deducted. This excludes:

  • Sale items or items that have a discount code or are clearly stated as non-returnable in the product description.
  • Wholesale orders or more than 12 tablets.
  • Medicines, nutritional supplements, baby milk , food items, as well as makeup products and lenses, even if they are in their original condition, due to their sensitivity and to ensure your safety.
  • Items whose retail packaging boxes or seals and any labels or tags that were attached have been opened or missing
  • The return feature is not currently available for international orders

Cancellation of orders:

  • If you wish to return any product within the specified period and in accordance with the aforementioned terms and conditions, the order value will not be refunded until the returned products are received by the shipping company.
  • If an order has been canceled and shipped before it is received by the customer for any reason, the value of the order will not be refunded until the order is returned by the shipping company and received by our team