Exchange and return policy

At Sidalih.com, our top priority is to ensure your comfort while ordering the products you truly want. If you wish to cancel your order, please inform us as soon as possible.

Return Period:

If you believe you have received a defective item, please contact us through our customer service channels. We will assess the situation and verify the condition of all returned items. If we are unable to confirm the reason for the return or if the item is not eligible for a refund as stated, we will return the product to you without issuing a refund.

In case of cancellation or return of an item in accordance with the terms and conditions stated above, the refund will only be processed after receiving the returned product via the shipping company, within a maximum of 10 business days.

If the product has an issue such as leakage or damage, we will replace it with a new one of the same type within 48 to 72 hours.

If you are dissatisfied with the item or change your mind after delivery, you may return it and receive a refund within 3 days of delivery. A return fee of 35 SAR will be deducted. The following items are non-returnable:

• Discounted items, those purchased with a coupon code, or products clearly marked as non-returnable in the description or labeling.

• Bulk orders or orders containing more than 10 pieces.

• All types of medications, dietary supplements, organic foods, baby diapers, food items, makeup, lenses, perfumes, cosmetics, creams, and all types of sanitary products — even if unopened — due to their sensitivity and for your safety.

• Items with opened, lost, or tampered packaging, seals, tags, or labels.

• Personal clothing, personal care items, and medical or respiratory devices cannot be returned or exchanged once received for personal safety.

• Medical beds and chairs once delivered and assembled.

• Items whose external appearance has changed by the supplier, provided the international barcode remains the same.

Order Cancellations:

Sidalih.com reserves the right to cancel items with less than 6 months' validity unless the customer agrees otherwise.

For any return requests within the allowed period and under the terms and conditions, a refund will only be processed after the returned items are received by the shipping company.

If a shipped order is canceled before being received by the customer, the refund will only be processed after the order is returned by the shipping company and received by our team. In such cases, the shipping cost will be deducted from the refund.

If the return request is approved, our customer service team will provide a shipping label. You are kindly requested to print it and deliver the package to the nearest service provider branch.

International orders are non-returnable once shipped. If returned, they will be discarded and no refund will be issued.

If a domestic order is not received by the customer after shipping and has been paid in advance, the return fee of 35 SAR plus the shipping cost will be deducted from the refund.

Warranty for Medical Devices and Equipment:

After installation and delivery, the authorized dealer is responsible for the device warranty. Sidalih.com will provide all contact details of the authorized dealers upon request.