Exchange and return policy

Our top priority at Sidalih.com is to ensure that you feel comfortable while ordering the products you truly wish to purchase.

If you wish to cancel your order, please inform us as soon as possible.

Return Period:

• If you believe you have received a product with a manufacturing defect, please contact us through our customer service channels. We will assess the situation and verify all items. If we are unable to confirm the stated reason for return or if the item does not qualify for a refund as per the above-mentioned conditions, the product will be sent back to you without a refund.
• In the case of order cancellation or return of a specific product according to the terms and conditions mentioned above, we cannot process a refund until the returned items have been received by the shipping company, with a maximum period of 10 business days.
• If there is a problem with a product, such as leakage or damage, we will replace the product with another of the same type within 48 to 72 hours.

 

If you are not satisfied with the product or if you have changed your mind after receiving it, you may return it to us and get a refund within 24 hours of receiving the order. A return fee of SAR 35 will be deducted, except for the following cases:

• Discounted items or those purchased with a coupon code, or products clearly marked as non-returnable in the product description or labeling.
• Bulk orders of more than 10 units.
• All types of medicines, nutritional supplements, organic food, baby diapers, food items, as well as makeup, contact lenses, perfumes, cosmetics, creams, and all types of hygiene products—even if they are in their original condition—due to their sensitivity and to ensure your safety.
• Products that have been opened or lost their packaging, seals, tags, or attached labels.
• Personal clothing, personal care items, medical and respiratory devices cannot be exchanged or returned after receipt to maintain your personal safety.
• Medical beds and chairs cannot be returned or exchanged after delivery and assembly.
• If the external appearance of the product is changed by the distributor, as long as the international barcode remains the same.

 

Order Cancellations:

• Sidalih.com has the right to cancel certain products from the order if their expiration date is less than 6 months, unless the customer approves.
• If a product is to be returned within the allowed period and according to the terms and conditions, the refund will only be processed after the returned products are received by the shipping company.
• If an order is canceled after it has been shipped but before being received by the customer for any reason, the refund will only be issued after the shipping company returns the order and it is received by our team. The shipping cost will be deducted from the refund.
• If a return request is approved, our customer service team will provide you with a shipping label. Please print it and deliver it to the nearest branch of the shipping provider.
• International orders are non-returnable once shipped. If they are returned, they will be destroyed, and no refund will be issued to the customer.
• If a domestic order is not received after being shipped and has been paid for, the return fee of SAR 35 in addition to the shipping cost will be deducted from the refund.

 

Warranty for Medical Devices and Equipment:

After installation and delivery of the products, the authorized distributor is responsible for the warranty of the equipment. Sidalih.com will provide the customer with full contact details of the authorized warranty providers upon request