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Prices include VAT
All prices displayed on the website include Value Added Tax unless expressly stated otherwise.
Clarity that protects your experience
Terms of Use
These terms govern your use of Sidalih.com, purchases and sales made through the website, and your use of the products and services available on it. By using the website or completing an order, you agree to comply with these terms and all related policies.
What you should know
The essentials of ordering and purchasing
A quick overview of the main terms that apply to pricing, order review, payment confirmation, and policy updates.
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Orders are subject to review
Sidalih.com may accept, reject, or cancel an order in the circumstances described in these terms.
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Cash on delivery confirmation
Cash on delivery orders are dispatched only after confirmation through an automated call or an approved communication channel.
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Policies may be updated
The website and its policies may be updated, with changes taking effect as soon as they are published.
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Order acceptance and cancellation
Orders are reviewed to verify pricing, product availability, and transaction integrity before preparation and dispatch.
- Accepting, rejecting, or cancelling an order: Sidalih.com reserves the right to accept, reject, or cancel an order in certain circumstances, including—but not limited to—product unavailability, a pricing error, suspected fraud, or circumstances beyond our control.
- Refunding paid amounts: If an order or an item is cancelled, any eligible amount already paid will be returned to the customer through the payment method used for the order.
- Cancelling an individual item: If an item is unavailable, has an issue, or raises a shelf-life concern, Sidalih.com may cancel that item without contacting the customer in advance. Any amount paid for it will be refunded, where applicable, without affecting the remainder of the order.
Prepaid orders
Prepaid orders are considered provisionally accepted and proceed to preparation and shipping after review and approval by Sidalih.com.
Cash on delivery orders
To verify order details, a cash on delivery order will not be dispatched until the customer confirms it through an automated call or an approved Sidalih.com communication channel. The order may be cancelled if confirmation is not completed.
Outer packaging during shipping
Shipping and delivery may cause minor cosmetic marks on a product’s outer packaging, such as light scratches or small dents, without affecting the product’s safety, quality, or effectiveness.
When is a return not accepted?
Because skincare products, medicines, and similar items are health and personal-use products, minor cosmetic damage to the outer package is not an accepted reason for return or exchange when the product itself is intact, unused, and factory sealed.
Which cases are excluded?
Exceptions apply when the product itself is confirmed to have arrived damaged, does not match approved specifications, has a broken safety seal, or has a verified manufacturing defect at the time of delivery.
Website and content use
Clear rights and shared responsibilities
These provisions govern ownership of website content, electronic communications, and updates to policies and agreements.
Intellectual property rights
All content on Sidalih.com—including text, designs, graphics, logos, icons, images, audio, downloadable material, interfaces, code, software, and the selection and arrangement of that content—is the exclusive property of the website and is protected by applicable copyright and trademark laws.
Electronic communications
By making a purchase or contacting Sidalih.com by email or another communication channel, you agree to receive electronic communications related to your orders or the services provided through the website.
Changes to policies
Sidalih.com reserves the right to modify or update the website and any related policy or agreement at any time, including the Privacy Policy and these Terms of Use. Changes become effective immediately upon publication on the website.
Additional provisions
Discounts and product packaging updates
These provisions explain which products are excluded from discount codes and how authorized distributors may update a product’s appearance or packaging.
Discount exclusions
Discount codes do not apply to wholesale offers or any monthly promotions. Medicines, infant formula, baby diapers, and certain special products identified by the website are also excluded.
Updates by authorized distributors
Exclusive distributors may change a product’s appearance or outer packaging according to their approved policies. Sidalih.com will provide the same product with the same international barcode and the latest available version.
Have a question about your order or these terms?
Customer Care is ready to clarify any matter related to your order or the services available through Sidalih.com.
