terms of use

available therein are subject to the following Terms and Conditions of Use and Service:

1. Order Acceptance and Cancellation

Sidalih.com reserves the right to accept, reject, or cancel any order at its sole discretion in certain cases, including but not limited to: unavailability of the product, pricing errors, suspected fraudulent activity, or any reason beyond its control.
In such cases, sidalih.com will refund any amounts paid for orders that are not accepted or are canceled, using the original method of payment.

2. Intellectual Property Rights

All content displayed on the sidalih.com website — including but not limited to texts, designs, graphics, logos, icons, images, audio clips, downloadable materials, interfaces, software, and the selection and arrangement thereof — is the exclusive property of sidalih.com and is protected by applicable copyright and trademark laws.

3. Communication

By placing an order or contacting sidalih.com via email or any other communication channel, you agree to receive electronic communications from sidalih.com related to your orders or the services provided.

4. Policy Amendments

Sidalih.com reserves the right to modify or update its website, policies, and related agreements at any time, including the Privacy Policy and these Terms and Conditions. Such changes shall become effective immediately upon being published on the website.

Order Approval Policy

In line with sidalih.com’s commitment to providing high-quality products in suitable conditions:

1. Prepaid Orders

Prepaid orders are considered approved and proceed to the preparation and shipping stage after being reviewed and confirmed by sidalih.com.

2. Cash on Delivery Orders

To ensure data accuracy, orders placed with Cash on Delivery will not be shipped unless the customer confirms the order through the automated call or approved communication method from sidalih.com. The order may be canceled if confirmation is not received.

External Packaging Condition During Shipping

Due to the nature of shipping and delivery processes, minor cosmetic damage may occur to the external packaging of the product, such as light scratches or slight dents, without affecting the product’s safety, quality, or effectiveness.

As skincare products, medicines, and similar items are classified as health and personal care products, they are non-returnable and non-exchangeable provided that the product itself is intact, unused, and sealed with the manufacturer’s original seal. Cosmetic damage to the outer packaging shall not be considered a valid reason for return or exchange.

Exceptions apply only in cases where the product itself is damaged, defective, non-compliant with specifications, the safety seal is broken, or a verified manufacturing defect is identified upon delivery.

Discount Codes Policy

Discount codes do not apply to wholesale offers, monthly promotions of any kind, medicines, baby formula, baby diapers, or certain special products as determined by sidalih.com.

Policy on Changes in Packaging and Appearance by Agents

Exclusive agents may modify the external packaging or appearance of products in accordance with their official policies.
Sidalih.com commits to providing customers with the same product, the same international barcode, and the most recent available version of the product.